PRIVACY POLICY
Winns Hotel Sdn. Bhd.
Winns Hotel Sdn. Bhd. (“we”, “us” or “our”), which operates Winns Residence, respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit the Winns Residence website, make a reservation, make a payment, stay at our property or communicate with us.
1. Information We Collect
When you make a reservation, enquiry, payment or otherwise communicate with us, we may collect personal information including:
* Full name
* Contact number
* Email address
* Identification information where reasonably required
* Booking and stay details
* Payment and transaction information
* Special requests or preferences provided during your reservation
* Communications between you and Winns Residence
* Other information reasonably necessary to process and manage your booking or provide our services
2. How We Use Your Information
We may use your personal information to:
* Process and confirm your reservation
* Manage your stay and provide accommodation services
* Communicate with you regarding your booking, check-in, check-out or stay
* Process payments, deposits, cancellations and refunds
* Verify booking or guest information where necessary
* Respond to enquiries, requests, complaints or feedback
* Improve our services, website and guest experience
* Maintain operational and transaction records
* Prevent or investigate suspected fraudulent or unauthorised transactions
* Fulfil applicable legal, regulatory, accounting and operational requirements
* Send promotional or marketing information where you have provided consent or where permitted by applicable law
3. Disclosure of Personal Information
We do not sell or rent your personal information.
Where reasonably necessary, we may disclose relevant personal information to third parties involved in providing our services, including payment gateway providers, booking platforms, technology service providers, professional advisers, financial institutions and government or regulatory authorities where required by law.
Such information will only be disclosed where reasonably necessary for the relevant purpose or where required or permitted by applicable law.
4. Protection of Personal Information
We take reasonable administrative, organisational and technical measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
5. Payment Information
Payment and transaction information collected during the reservation process will only be used for purposes related to your booking, payment, deposit, cancellation or refund, and for other purposes reasonably necessary to complete or verify the transaction.
Online payments may be processed through third-party payment gateway providers, including iPay88. Information submitted to or processed by a third-party payment provider may also be subject to that provider’s applicable privacy and security policies.
Winns Hotel Sdn. Bhd. takes reasonable measures to ensure that payment-related information under our control is handled securely.
6. Cookies and Website Data
The Winns Residence website may use cookies and similar technologies to improve website functionality, understand website usage, maintain website security and enhance your browsing experience.
You may adjust your browser settings to refuse, delete or manage cookies. However, certain website features may not function properly if cookies are disabled.
7. Data Retention
We will retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services and comply with applicable legal, accounting, regulatory and operational requirements.
When personal information is no longer reasonably required, we may securely delete, destroy or anonymise it, subject to applicable legal requirements.
8. Your Personal Data Rights
Subject to applicable Malaysian law, you may request access to or correction of your personal information held by us.
Where applicable, you may also contact us regarding the processing of your personal information or withdraw your consent to certain uses of your personal information, subject to applicable legal and contractual restrictions.
Withdrawal of consent may affect our ability to provide certain services where the relevant personal information is necessary to provide those services.
9. Personal Data Protection
Winns Hotel Sdn. Bhd. processes personal information in accordance with applicable Malaysian data protection laws and requirements, including the Personal Data Protection Act 2010 (PDPA).
10. Third-Party Websites and Services
Our website may contain links to third-party websites, booking platforms, payment services or other external services.
Winns Hotel Sdn. Bhd. is not responsible for the privacy practices, security or content of third-party websites or services. We encourage you to review the applicable privacy policies of those third parties before providing personal information.
11. Changes to This Privacy Policy
Winns Hotel Sdn. Bhd. may update this Privacy Policy from time to time to reflect changes to our services, business practices or applicable requirements.
Any updated Privacy Policy will be published on this website together with the revised “Last Updated” date. We encourage users to review this Privacy Policy periodically.
12. Contact Us
If you have any questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact:
Winns Hotel Sdn. Bhd.
Operating Winns Residence
Company Registration Name & Number: Winns Hotel Sdn Bhd (1594256-A)
Email: winnshotel@hotmail.com
Contact No.: +6010-8098992
Address: 107-108, Jalan Loke Yew 28700 Bentong, Pahang
Last Updated: September 2026